FAQs
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      2. FAQs

      FAQ's

      1. Pop-Up Blockers
        • To ensure Scorecard and Scorecard+ Dashboards and PowerPoints open properly: 
          • Make sure your browser's pop-up blocker is disabled. Pop-ups are often used for login screens, form submissions, and other key features.
          • You can disable pop-up blockers by going to your browser’s Settings > Privacy/Security > Pop-ups (exact path may vary by browser). 
      2. What is the difference between Dashboards and PowerPoints? 
        • Dashboards in Scorecard and Scorecard+ are available for viewing only — they can’t be downloaded. 
        • PowerPoints can be both viewed and downloaded, so you can save or share them as needed. 
      3. How do I know when a report has finished loading?
        • Keep an eye on the reports you are running within the reports icon — reports will update status as they process and complete. 
      4. What do I need to run a model?
        • Before clicking “Generate,” make sure you’ve filled in the correct information. 
        • All necessary or required fields for each model can be found in the parentheses next to the drop downs on the left-hand side. 
          • As an example, if you would like to run a Peer Analytics dashboard: 
            1. On the left-hand side select and fill out: Periods, Institution, and Primary Peer 
            2. On the right-hand side, choose the model you would like to run: Peer Analytics 
            3. Once all fields are filled, click the blue “Generate Dashboards” button. 
      5. Why don't I see any checkboxes under Dashboard and PowerPoint?
        • If there are no checkboxes, it means you don’t have the necessary permissions to run the models. 
        • Reach out to your admin user to confirm your access and request the appropriate permissions. 
      6. Who is my admin user?
        • Your admin user is typically the main contact at your company who helped set up Scorecard or Scorecard+. 
        • They can update your permissions to dashboards and help with access issues if needed. 
      7. Why use our Live Chatbot, Penny?
        • Penny is our helpful virtual assistant who pulls answers directly from our internal Knowledge Base. 
        • If your question is covered in one of our Knowledge Articles, Penny will send you straight to the exact section.